![]() If anyone has any thoughts or suggestions it would be appreciated. Still no luck and the hanging still occurs. Plus the OffCAT Analyzer Tool - which showed no errors and the results were clean. Not responding, stopped working, freezes or hangs ![]() I've tried the following to narrow down the issue: In the Application Event Viewer I get "Application Hang" Event ID "1002". When expanding the details option after forcing Outlook to close this is what it shows:Ī problem caused this program to stop interacting with Windows.Īdditional Hang Signature 1: a2c0e07d68a98dc56e10c80d43ce6515 Īdditional Hang Signature 3: abfe1505b3d8f1bd897af6845468c5a9 Īdditional Hang Signature 5: a2c0e07d68a98dc56e10c80d43ce6515 Īdditional Hang Signature 7: abfe1505b3d8f1bd897af6845468c5a9 After pitching on LocalServer32 register key, you will see Default and LocalServer32 value. Now in Registry Editor, find the following register keys in order: Step 5. Note:User Account Controlbox will display, directly click on Yesbutton. Hoping someone might suggest something I haven't looked at or tried. In the search box, type regeditand tap Enter button. I've been trying to troubleshoot the issue for the past couple of days but haven't gotten anywhere. I have a few users experiencing issues with their Outlook 2016 - when they try to open up any recurring appointment, Outlook just hangsĪnd their screen goes white. I opened Outlook 2016 in safe mode and it works.Been looking around threads and forums can't seem to find an answer to my current dilemma. ![]() * Kindly Mark and Vote this reply if it helps please, as it will be beneficial to more Community members reading here. Rick - * Beware of scammers posting fake support numbers here. If the problem would be gone in safe mode, we can go to File > Options > Add-ins and disable suspicious add-ins to fix the issue. Go to File->Office Account and capture a screenshot. Press Windows key + R to open the Run command, type outlook /safe and press Enter. ![]() Does the same issue happen when you click Signature for another Office 365 account?Ĥ. The affected user’s Outlook freezes when he did the following steps: Compose new email -> click Signature -> choose Signatures.ģ. Upload a screenshot of the scanning results of Support and Recovery Assistance for Office 365.Ģ. If the same issue happens in safe mode, in order to narrow down the issue and help you better, I want to collect some more information for further check:ġ. This step helps exclude whether the issue is caused by COM add-ins in Outlook client. Open Outlook in safe mode and see if the same issue happens. And thanks for letting me know what steps you have done. Sorry for the inconvenience the issue caused. ![]()
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